Shockwave Help & Frequently Asked Questions
Annual Subscriptions are Back
We've brought back annual subscriptions by popular demand:
Resend Key Emails
Lost your game registration email and need to unlock your downloaded game? To have your game registration emails sent to you again, please click here.
Email Key Delivery
To ensure that you receive game registration emails from Shockwave in your Inbox, please add [email protected] to your address book. Please also check your email filters and junk mail folders for anything from Shockwave.
If you are still not receiving emails from us, please send us a message using our Contact Us form.
Getting an "Error 11" when trying to play Shockwave Games?
Please contact Shockwave Customer Support and we'll be able to help you get it fixed!
Shockwave General Questions
Answers to common questions about using the Shockwave Website.
Accounts & Community
Answers to common questions about using features of the Shockwave Community, including how to report abuse.
Answers to common questions about High Scores.
Tokens & Trophies
Answers to common questions about Tokens & Trophies.
Shockwave Cash & Premium Items
Everything you want to know about Shockwave Cash and Premium Items to boost your game!
Answers to common questions about Club Shockwave games and benefits.
Answers to common questions about the Shockwave premium game service, Shockwave UNLIMITED.
Answers to common questions about buying and downloading game download products from Shockwave.
Shockwave, Flash, & Unity Players
Answers to questions about Adobe's Web Players.
Update Email Preferences
Unsubscribe from Shockwave newsletters or change your newsletter preferences.
Daily Jigsaw TO-GO!
Answers to common questions about Daily Jigsaw TO-GO! for portable devices.
Still having more questions? Don't worry. You can contact us